FAQs

FAQS

Online Ordering

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover.

When will my order ship?
All orders ship within 24-48 hours after you have placed the order. If you have placed the order over the weekend, the package may not ship until the following Tuesday of the coming week.

How do I cancel my online order?
Please call us at (65) 6848 4888 or email us at ask@imssg.com, so we can assist you with canceling your order.

I accidentally put in the wrong shipping address! How can I change that?
Please call us at (65) 6848 4888 or email us at ask@imssg.com and have your order confirmation number ready. If the order hasn’t shipped already, we will happily change the address for you.

Returns / Exchanges

How do I return or exchange my order?
Please send the headphones back to us to the address provided on the packing slip or return form, and circle the item that you are returning/exchanging. Let us know if you would prefer a refund or exchange. Upon inspection of the item, we will follow your instructions for either a return or exchange. Please allow 3-10 business days to process the order. Please note that you will be responsible for all shipping costs.

Can I return my headphones to you if I bought them from a retail store?
If you purchased your product though a certified dealer, please follow their listed return policy for any exchanges or returns.

Warranty

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details here. If you believe you have received a defective product upon arrival, please contact us immediately at (65) 6848 4888 or email ask@imssg.com for further instructions.

After Sales Service

Where is your Service Centre?
60 Marsiling Road, SKM Building, Level 1, Singapore 739107
Tel: 6848-4888

What are your Operational Hours?
Mon-Fri 9am – 6pm, closed on Public Holidays